---
title: Refund Policy | Clouds Air Duct Cleaning
description: Refund Policy for Clouds Air Duct Cleaning. Last updated 2026-05-02.
url: https://cloudsairductcleaning.com/refund-policy
business: Clouds Air Duct Cleaning
phone: 831) 281-7012
city: Santa Cruz
state: CA
last_updated: 2026-05-02
---

# Refund Policy | Clouds Air Duct Cleaning

> Refund Policy for Clouds Air Duct Cleaning. Last updated 2026-05-02.

# Refund Policy

Last updated 2026-05-02.

## Refund & Cancellation Policy for Clouds Air Duct Cleaning

_Last updated: 2026-05-02_

At Clouds Air Duct Cleaning, we pride ourselves on offering a bespoke service that embodies elegance and attention to detail. As a dedicated provider of air duct and HVAC cleaning in the enchanting region of Santa Cruz, CA, we strive to ensure your satisfaction through every step of our service. This policy outlines the processes involved in cancellations, refunds, and guarantees, crafted with the same care you expect from our services.

### Service Cancellation

We understand that sometimes schedules change. Should you need to cancel your appointment, we kindly request a minimum of 48 hours' notice. This allows us to accommodate other clients who may wish to avail themselves of our services.

- **Cancellation with Notice**: Cancellations made at least 48 hours before the scheduled service will be processed without any fees, ensuring a seamless experience for you.
- **Late Cancellation**: Should you find it necessary to cancel within less than 48 hours of your scheduled appointment, a cancellation fee of 25% of the service price will apply as a consideration for our technicians’ time and preparation.

### Partial Refunds

At Clouds Air Duct Cleaning, transparency is paramount. We recognize that circumstances may arise where a full refund isn't appropriate. Thus, we offer partial refunds under specific conditions:

- **Service Interruption**: If a service begins but cannot be completed due to unforeseen circumstances on our part, a partial refund will be issued proportional to the work yet to be done.
- **Pre-paid Packages**: For clients who have purchased our service packages and decide to discontinue, refunds will be calculated based on the number of unused services remaining, subject to a 10% administrative fee.

### Weather Delays

The Santa Cruz area, with its charming coastal climate, occasionally presents weather conditions that may impact scheduled services. In the event of adverse weather:

- **Rescheduling**: We will promptly contact you to reschedule your service at a convenient time, prioritizing your schedule as closely as possible.
- **No Fees**: Rescheduling due to weather conditions will be free of any charges, ensuring no disruption to your plans.

### Unhappiness Guarantee

We are committed to ensuring our work meets your expectations. If you find yourself less than satisfied with the service provided:

- **Prompt Feedback**: We encourage you to reach out within 48 hours of your service completion. This allows us to address any concerns swiftly and effectively.
- **Resolution Commitment**: Our team will work diligently to resolve any issues, which may include revisiting your property to correct any oversights or errors in our service.
- **Satisfaction Assurance**: If after remediation you remain displeased, we will offer a partial refund reflective of the unsatisfactory portion of the service.

### Contact Information

Your trust means everything to us, which is why we invite you to communicate any concerns or questions regarding our policies directly. Please contact our office:

- **Phone**: (831) 555-0199
- **Email**: support@cloudsairductcleaning.com
- **Business Hours**: Monday to Friday, 8:00 AM to 5:00 PM

We are here to deliver peace of mind and ensure the air in your home remains as pure as the Santa Cruz breezes.

At Clouds Air Duct Cleaning, we don't just clean ducts; we craft a healthier, more comfortable living environment. By choosing us, you're not just selecting a service, but indulging in an experience designed with care, knowledge, and a commitment to excellence. Thank you for entrusting us with your home's air quality.

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## About Clouds Air Duct Cleaning

Clouds Air Duct Cleaning · Air Duct & HVAC Cleaning · 706 Chestnut St, Santa Cruz, CA 95060 · Phone: 831) 281-7012 · Rated 4.3/5.

Canonical URL: https://cloudsairductcleaning.com/refund-policy